SPECIMEN: YOUR LAB · COLLECTED: TODAY
How many of last month's patients will you ever see again?
ReviewsFlow runs your bookings, reports, reviews and repeat-visit campaigns on WhatsApp — without getting your number banned. Built for Indian pathology labs.
I reply myself, usually within the hour.
Clinical note
The big chains already re-book patients on WhatsApp within days of every report. Each month your lab runs without follow-up, another 65 of 100 walk-ins quietly become their repeat patients.
SPECIMEN: YOUR LAB · COLLECTED: TODAY
TEST: PATIENT RETENTION PANEL
60–70% never return ▲ ABNORMAL
REF RANGE: <20%
INTERPRETATION: revenue is leaking to chains and aggregators. The patients already trust you — nothing brings them back.
This is built for a specific kind of lab
INCLUSION CRITERIA
- Owner-operated diagnostic lab or collection centre
- 100–500 patients a day
- WhatsApp already used daily — from a personal number, with or without a ban scare
- Mumbai or Pune (pilot region)
✕ EXCLUSION
Not for hospital chains or franchise networks. If that's you, we're not your tool yet.
Pilot capacity
Pilot is intentionally small. Two labs are already live, sending reports and campaigns safely at scale. A handful of slots left across Mumbai and Pune — once the cohort fills, onboarding pauses.
What you're missing by not sending reports and marketing on WhatsApp — and what labs risk when they do it wrong
Number patients see
Repeat-test reminders sent
Consent trail for health data
When the staff member leaves
Review asks after reports
Who's WhatsApping your patients today
Your discounts and health packages
Pathologist's remark
The method isn't free. It just bills you in patients instead of rupees. The corporate chains already message your patients — with their brand, their offers, their reminders. ReviewsFlow puts the same machine behind your lab's own WhatsApp Business number, so the name patients see in their chat list is yours.
The patient's side of the screen
Report delivery, review ask, repeat-visit campaign — one WhatsApp thread, zero staff effort.
Numbers from the pilot, not a brochure
48,600+
reports delivered on WhatsApp
across active labs, and counting
40,000+
campaign messages sent
retest reminders, review asks, seasonal offers
17×
ROI on a Women's Day campaign
one campaign, one lab, verified
“Patients used to call the front desk asking if reports were ready. Now the report lands on WhatsApp before they ask, and the review request goes out with it. We did nothing extra.”
Every number here is defensible on a call — 2 labs live in the pilot, 48,600+ reports and 40,000+ campaign messages sent on WhatsApp, zero bans. Ask and we'll walk you through the campaign report it came from.
Run your lab's numbers before you talk to anyone
Ten free calculators built for pathology labs — revenue leakage, retest ROI, review recovery, and more. No signup, no sales call.
Finance
Revenue Leakage Calculator for Pathology Labs
Estimate how much repeat-test revenue leaks every month when patients receive a report, disappear, and book their next diagnostic need somewhere else.
Revenue operations
Retest ROI Calculator for Pathology Labs
Model how much recovered revenue a WhatsApp-based follow-up campaign can unlock when due-for-retest patients actually come back on time.
Reputation
Review Recovery Estimator for Pathology Labs
Estimate how many dissatisfied patients you can pull into a private recovery workflow before they become public one-star reviews that depress local trust.
Operations
Front Desk Follow-up Capacity Planner for Pathology Labs
Calculate how much monthly follow-up work your team is being asked to absorb when reminders, complaint callbacks, and review requests are handled manually.
Local growth
Google Review Benchmark for Pathology Labs
See whether your current review acquisition rate is weak, average, or strong relative to patient volume so you can stop guessing about local trust momentum.
Messaging strategy
WhatsApp Reminder Cadence Planner for Pathology Labs
Use proven reminder timing patterns for chronic, preventive, annual, and home-collection cohorts so patient communication stays useful instead of spammy.
Finance
Patient Lifetime Value Calculator for Diagnostic Centers
Estimate how much one retained patient is worth over time so your team can justify retention, reactivation, and service recovery spend with cleaner unit economics.
Revenue operations
Inactive Patient Reactivation Calculator for Pathology Labs
Estimate the recovered revenue available in your dormant database when you run a targeted WhatsApp reactivation campaign instead of letting past patients decay silently.
Reputation
Branch Reputation Audit Checklist for Pathology Labs
Use this branch-by-branch audit checklist to identify weak review capture, poor response behavior, and inconsistent trust signals before local reputation starts dragging down patient growth.
Growth strategy
Diagnostic Marketing KPI Scorecard for Pathology Labs
Track the handful of sales and marketing numbers that actually matter for a diagnostic brand: repeat rate, review velocity, response time, reactivation revenue, and branch-level demand efficiency.
Four modules, one thread
MODULE 01 — BOOKING
Appointment booking + confirmation
No-shows and phone-tag bookings eat front-desk hours.
Patients book fasting slots at 11pm and forget by morning. WhatsApp confirmation plus reminder — fewer empty chairs.
Fewer no-shows ● NORMAL
REF RANGE: confirmations sent for every booking, zero staff effort
MODULE 02 — REPORT SHARING
Report delivery on WhatsApp
Reports leave as paper, unopened emails, or forwards from a staffer's personal number.
"Report ready hai kya?" calls stop. Reports land on WhatsApp the minute they're signed off, delivery and read tracked.
The 'report ready' moment stops being wasted ● NORMAL
REF RANGE: every report tracked; DPDP consent trail kept
MODULE 03 — REVIEW CAPTURE
Review and feedback capture
Hundreds of happy patients a month, twelve Google reviews total.
Hundreds of happy patients a month, a dozen Google reviews to show for it. Happy ones go to Google; unhappy ones come to you first.
Public rating grows from patients you already serve ● NORMAL
REF RANGE: review ask after every report, at peak satisfaction
MODULE 04 — CAMPAIGN ENGINE
Repeat-visit campaigns
The 6-month repeat test never gets a reminder, so it happens at whichever lab is nearest that day.
The HbA1c patient due for a repeat never remembers on their own. Automated reminders and seasonal packages — 10–17× ROI across pilot runs.
10–17× ROI across pilot campaign runs ● NORMAL
REF RANGE: 17× on a verified Women's Day campaign
How we keep your WhatsApp number safe from bans
- Consent captured and honoured automatically
Every patient's opt-in is logged with a timestamp. A "STOP" reply is honoured instantly and the number is suppressed for good — no manual list to maintain, no risk of messaging someone who already opted out.
- Account health watched around the clock
Delivery rate, block rate and read rate are tracked per number. The system flags rising ban risk before Meta does, so you can act while there's still time.
- Send volume paced like a human, not a blast
Daily send limits plus randomised delay between messages keep bulk campaigns from looking like spam to WhatsApp's systems — the single biggest cause of number bans.
Run your own numbers
Your lab's numbers
▲ LEAKED PER MONTH
₹20,28,000
✓ RECOVERABLE WITH REVIEWSFLOW (AT 20% WIN-BACK)
₹4,05,600
Assumptions are editable. 60–70% loss is the industry pattern; put in your own.
I reply myself, usually within the hour.
One plan. ₹2,499 a month.
Dosage
Less than one recovered patient a week. Compare it to the leaked ₹ figure above, not to software.
Multiple branches or a custom setup? Message me and we'll work it out.
I reply myself, usually within the hour.
The questions lab owners actually ask
Q01Is this DPDP-compliant for patient data?
Yes. Consent is captured and logged per patient, and every message rides the official WhatsApp Business API — not an unofficial bridge that risks your number.
Q02My staff can't learn new software.
If they can use WhatsApp, they can use this. The receptionist's day doesn't change; the follow-ups happen on their own.
Q03I already have a LIMS.
Good — keep it. ReviewsFlow sits between your LIMS and the patient. Reports go out from the system you already run.
Q04Won't patients find the messages annoying?
Patients opted in, messages are few and useful — report, review ask, due-date reminder. Opt-out is one tap and honoured instantly.
Q05What does setup look like?
One WhatsApp call, then we onboard your number and templates. Most pilot labs sent their first automated report within a week.
Q06Will my number get banned?
No. Consent is logged per patient, a "STOP" reply is honoured instantly, an AI monitor watches delivery and block rates, and daily send limits pace campaigns like a human — not a blast. That's the setup behind 48,600+ reports and 40,000+ campaign messages sent so far, zero bans.
Send one message. See your own leakage report.
No demo deck, no sales call. A WhatsApp chat with the person who built it. The big diagnostic chains already WhatsApp their patients safely — every day you wait on a personal number is ban risk and lost revenue.
I reply myself, usually within the hour.