Is this DPDP-compliant for patient data?

Yes. Consent is captured and logged per patient, and every message rides the official WhatsApp Business API — not an unofficial bridge that risks your number.

My staff can't learn new software.

If they can use WhatsApp, they can use this. The receptionist's day doesn't change; the follow-ups happen on their own.

I already have a LIMS.

Good — keep it. ReviewsFlow sits between your LIMS and the patient. Reports go out from the system you already run.

Won't patients find the messages annoying?

Patients opted in, messages are few and useful — report, review ask, due-date reminder. Opt-out is one tap and honoured instantly.

What does setup look like?

One WhatsApp call, then we onboard your number and templates. Most pilot labs sent their first automated report within a week.

The four modules, in detail

Each module is one job the lab already does — moved to WhatsApp and made automatic.

MODULE 01 — BOOKING

Appointment booking + confirmation

ReviewsFlow appointments dashboard — WhatsApp bookings with pending and completed status

No-shows and phone-tag bookings eat front-desk hours.

Patients book and confirm on WhatsApp. Reminders go out automatically. The calendar stays inside the same dashboard your staff already uses.

Fewer no-shows ● NORMAL

REF RANGE: confirmations sent for every booking, zero staff effort

MODULE 02 — REPORT SHARING

Report delivery on WhatsApp

ReviewsFlow reports dashboard — WhatsApp report delivery tracking with delivered status

Reports leave as paper, unopened emails, or forwards from a staffer's personal number.

The minute a report is ready it reaches the patient on WhatsApp — branded, tracked, consent-logged. Delivery and read receipts visible per report.

The 'report ready' moment stops being wasted ● NORMAL

REF RANGE: every report tracked; DPDP consent trail kept

MODULE 03 — REVIEW CAPTURE

Review and feedback capture

ReviewsFlow patient review flow — one-tap review ready to post to Google

Hundreds of happy patients a month, twelve Google reviews total.

After the report lands, the patient gets one tap-to-rate message. Happy patients are routed to Google; unhappy ones reach you privately first.

Public rating grows from patients you already serve ● NORMAL

REF RANGE: review ask after every report, at peak satisfaction

MODULE 04 — CAMPAIGN ENGINE

Repeat-visit campaigns

The 6-month repeat test never gets a reminder, so it happens at whichever lab is nearest that day.

Due-date reminders, seasonal packages and festival offers go to consented patients automatically. Labs can also sell prepaid test packages patients redeem visit by visit. Every campaign reports its own ROI in rupees.

10–17× ROI across pilot campaign runs ● NORMAL

REF RANGE: 17× on a verified Women's Day campaign

TEST 05 — CLINICAL NOTES

WhatsApp Business API

Q01What is the official WhatsApp Business API and why should a lab care?

It is Meta's sanctioned channel for business messaging — templates, consent records, no ban risk. Personal-number WhatsApp for patient data has none of that protection.

Q02What do WhatsApp messages cost?

Meta charges per conversation. You load a prepaid wallet at cost; typical pilot labs spend far less on messages than one recovered patient bills.

Q03Can my number get banned?

API numbers follow Meta's rules by design — approved templates, opt-outs honoured. That is the point of moving off a personal number.

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