For most labs, nothing. 60–70% of patients never come back for their next test.
Metropolis, Dr. Lal, and Lupin are already retargeting your patients with reminders and follow-ups. Every month you wait, you lose more patients to chains with automated engagement.
ROI from a single Women's Day campaign
Zero ad spend · Automated WhatsApp outreach
Live in days · Works with or without LIMS · No long-term contract
It's from the ones who already came — and never came back.
They got tested. The report was delivered. And then... silence. No follow-up. No reminder. No reason to return. That HbA1c retest due in 3 months? They'll do it at whichever lab is top of mind — or skip it entirely.
Business cost: Recurring revenue lost every single month
A patient had a bad experience. Instead of telling you, they posted a 1-star review on Google. By the time you see it, 200 people in your area already have. Your 4.5 rating drops to 4.1. New patients start going elsewhere.
Business cost: Reputation damage that takes months to repair
Retest reminders, feedback calls, complaint follow-ups — your receptionist is already handling walk-ins, reports, and billing. Manual follow-up at scale is impossible. The sticky notes pile up. The calls don't get made.
Business cost: Patient relationships that depend on someone remembering
You have 4.6 stars on Google. That's great for new patients walking in. But it tells you nothing about how many existing patients came back for their next test. Review count is a vanity metric. Repeat rate is the number that pays your bills.
Business cost: Decisions based on the wrong numbers
Feedback capture, negative review containment, retest reminders, and revenue tracking — running on WhatsApp, without your staff lifting a finger.
Report delivered. No follow-up. Patient gone.
Negative reviews appear on Google before you know.
Staff tries to call patients manually. Most never happen.
No retest reminders. Patients forget or go to chains.
Revenue depends on new walk-ins, not retention.
Losing ~₹2-5L/month in repeat revenue you could have kept
Automated WhatsApp feedback within hours of report delivery.
Happy patients routed to Google reviews. Unhappy ones handled privately.
Zero staff effort. Entire workflow runs automatically.
HbA1c, Lipid, Vitamin D reminders sent at the right time.
Dashboard shows exactly how much revenue came back.
17x ROI proven. Patients come back without you chasing them.
One workflow that runs on WhatsApp, requires zero staff effort, and pays for itself.
Connect your LIMS or upload a CSV. ReviewsFlow picks up every completed test automatically.
Within hours, the patient receives a friendly feedback request on WhatsApp. No app download needed.
Simple structured feedback — rating plus any custom questions you care about (TAT, staff, cleanliness).
Promoters are nudged to leave a Google/Practo review. Detractors trigger an instant private alert to your team.
HbA1c, Lipid, Vitamin D, Thyroid — automated reminders go out exactly when the next test is due.
Track repeat patients, recovered revenue, campaign ROI, and NPS across all branches in one dashboard.
Not vanity metrics. Not engagement rates. Actual revenue recovered from patients you already had.
ROI from a single campaign — zero ad spend
Negative feedback caught and escalated to your team
More patients returning for their next scheduled test
Staff hours needed — everything runs automatically
Based on live campaign results from pilot labs. Your outcomes depend on patient volume and campaign execution.
Built specifically for diagnostic labs and clinics in India. Not a generic CRM with a WhatsApp plugin.
Happy patients get a one-tap nudge to review you on Google, Practo, or Justdial. No awkward asks. No manual follow-up.
Unhappy patients are routed to your team privately — before they post online. You get an instant alert, they get a resolution.
Automated reminders for HbA1c, Lipid, Vitamin D, Thyroid, and preventive packages. Sent at exactly the right time via WhatsApp.
Track NPS, repeat rate, recovered revenue, and campaign ROI — not just review count. One dashboard for all branches.
AI-powered campaign builder generates copy, selects segments, and schedules seasonal and retest campaigns automatically.
Multi-branch architecture with role-based access. Owners see everything. Managers see their branch. Staff sees their queue.
Whether you run a single lab in Thane or a 20-branch chain across Maharashtra, the workflow adapts to your patient volume and operations.
Tell us your daily test volume and current follow-up process. We'll show you exactly how much revenue you're leaving on the table.
Real outcomes from labs using ReviewsFlow to recover revenue they were silently losing every month.
Revenue recovered
17x ROI on a single seasonal campaign
A Women's Day campaign sent via WhatsApp to existing patients — zero ad spend — generated 17x the cost of the platform in recovered revenue.
Complaints contained
Negative feedback caught in under 15 minutes
Detractors are routed to your team privately, not to Google. Your staff can resolve the issue before it becomes a 1-star review.
Patients returning
Retest reminders bringing patients back automatically
Instead of hoping patients remember their next HbA1c or Lipid test, they get a WhatsApp reminder at exactly the right time.
Why labs choose ReviewsFlow over generic tools
Built specifically for Indian diagnostic labs and clinics
WhatsApp-first — the channel your patients actually use
Works with or without LIMS integration
Revenue-focused dashboard, not vanity metrics
Compliance-aware consent workflows (DPDP Act ready)
Multi-branch reporting for owners and managers
Get a personalized revenue recovery plan for your lab. Our team will walk you through the workflow and show you projected ROI.
Upload CSV and go live in under a week. No LIMS required.
Month-to-month. Cancel anytime. No lock-in.
Our team sets up your workflow and trains your staff 1-on-1.
Prefer to chat?
Message us on WhatsApp and get a response within minutes.
Fill in your details and we'll get back to you within 24 hours
Straight answers. No jargon.
Can I start without LIMS integration?
How is this different from a review collection tool?
What happens when a patient gives negative feedback?
Does this work for clinics, not just pathology labs?
How quickly can we go live?
What does it cost?
How do you measure success?
Is patient data safe?
Still have questions?
Message us on WhatsApp. We'll walk you through how it works for your specific setup.
Metropolis and Dr. Lal are already sending your patients reminders. ReviewsFlow lets you do the same — automatically, on WhatsApp, from day one.
Live in days · No long-term contract · Works with or without LIMS
We'll analyze your setup and show you how much you can recover
Yes. Upload a CSV of your patients and start running campaigns immediately. LIMS integration is available when you're ready for full automation.
ReviewsFlow is not a review tool. It's a revenue recovery system. Reviews are one output. The real value is bringing patients back for their next test — automatically — and showing you exactly how much revenue that recovered.
They get routed to your team privately — not to Google. Your staff gets an instant alert so they can resolve the issue before it becomes a public review.
Yes. Dental clinics, radiology centres, gynecology clinics — any setup where patients need periodic visits. The workflow adapts to your specialty and follow-up cadence.
Most labs are live within days. Upload your patient list, configure your feedback template, and the first WhatsApp messages go out the same week.
Starts at ₹3,500/month per location. No long-term contract. One seasonal campaign typically covers the entire year's cost — we've seen 17x ROI from a single campaign.
Repeat patient rate, recovered revenue, campaign ROI, NPS trend, and detractor response time. Not review count. Not engagement metrics. Revenue.
Consent-aware workflows designed for DPDP Act compliance. Patient data is never shared. All communication goes through your verified WhatsApp business number.