Can ReviewsFlow work without LIMS integration?

Yes. Upload a CSV of your patients and start running campaigns immediately. LIMS integration is available when you're ready for full automation.

How is ReviewsFlow different from a review collection tool?

ReviewsFlow is not a review tool. It's a revenue recovery system. Reviews are one output. The real value is bringing patients back for their next test automatically and showing you exactly how much revenue that recovered.

What happens when a patient gives negative feedback?

They get routed to your team privately, not to Google. Your staff gets an instant alert so they can resolve the issue before it becomes a public review.

Does ReviewsFlow work for clinics, not just pathology labs?

Yes. Dental clinics, radiology centres, gynecology clinics — any setup where patients need periodic visits. The workflow adapts to your specialty and follow-up cadence.

How quickly can a lab go live with ReviewsFlow?

Most labs are live within days. Upload your patient list, configure your feedback template, and the first WhatsApp messages go out the same week.

What is the cost of ReviewsFlow for a single lab?

Starts at ₹3,500 per month per location. No long-term contract. One seasonal campaign typically covers the entire year's cost with proven 17x ROI.

How does ReviewsFlow measure success?

Repeat patient rate, recovered revenue, campaign ROI, NPS trend, and detractor response time. Not review count or engagement metrics — actual revenue recovered.

Is patient data safe with ReviewsFlow?

Yes. Consent-aware workflows designed for DPDP Act compliance. Patient data is never shared. All communication goes through your verified WhatsApp business number.

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About ReviewsFlow

ReviewsFlow is an AI-driven WhatsApp Revenue Recovery Engine for Indian pathology labs and diagnostic centers.

75-100

Labs target for 2025

>=5x

ROI direction per lab

<₹2.5K

CAC target

₹3.5K-₹10K

ARPU operating range

Why we exist

Most labs lose repeat revenue after report delivery because engagement workflows are manual, fragmented, or absent.

ReviewsFlow was built to close this post-test gap with WhatsApp-first automation that is measurable at the revenue level.

We help labs collect structured feedback, route sentiment intelligently, and activate repeat-test campaigns in one execution layer.

Phase 2 extends this with AI campaign orchestration and smart segmentation.

Revenue recovery workflow

Pathology-first execution model

Primary channel: WhatsApp

Core metric: Revenue recovered

Phase 2: AI campaign and segmentation layer

Core operating principles

Product and implementation decisions are guided by these principles.

Revenue narrative over vanity metrics

We optimize for recovered revenue, repeat testing, and retention quality.

LIMS independence

LIMS integration is preferred, but CSV fallback is always available.

Compliance-first trust

Consent-aware communication and private escalation workflows are core defaults.

Pathology-first category focus

We are focused on Indian pathology labs and diagnostic centers, not generic SMB workflows.

Our Mission

Build a measurable retention and revenue intelligence layer for Indian diagnostics, starting with pathology labs.

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Get in touch

For partnerships, pilots, and implementation support.