Help centre

Yes. Consent is captured and logged per patient, and every message rides the official WhatsApp Business API — not an unofficial bridge that risks your number.

If they can use WhatsApp, they can use this. The receptionist's day doesn't change; the follow-ups happen on their own.

Good — keep it. ReviewsFlow sits between your LIMS and the patient. Reports go out from the system you already run.

Patients opted in, messages are few and useful — report, review ask, due-date reminder. Opt-out is one tap and honoured instantly.

One WhatsApp call, then we onboard your number and templates. Most pilot labs sent their first automated report within a week.

No. Consent is logged per patient, a "STOP" reply is honoured instantly, an AI monitor watches delivery and block rates, and daily send limits pace campaigns like a human — not a blast. That's the setup behind 48,600+ reports and 40,000+ campaign messages sent so far, zero bans.

About a week from first call to first automated report. WhatsApp Business API approval is the slowest step and we run it for you.

A dedicated number works best for the Business API. Your existing personal number keeps working — many pilot labs run both during transition using our Chrome extension.

Yes. Import patients from any LIMS export or spreadsheet — CSV upload with column mapping, duplicates handled.

None. It runs in the browser on the front-desk computer you already have. A printable QR stand for the counter is optional.

It is Meta's sanctioned channel for business messaging — templates, consent records, no ban risk. Personal-number WhatsApp for patient data has none of that protection.

Meta charges per conversation. You load a prepaid wallet at cost; typical pilot labs spend far less on messages than one recovered patient bills.

API numbers follow Meta's rules by design — approved templates, opt-outs honoured. That is the point of moving off a personal number.

Encrypted, in India-region cloud infrastructure. Reports live in secure object storage; access is logged per staff user.

India's Digital Personal Data Protection Act treats health data as sensitive. You need recorded consent and an audit trail for every message — ReviewsFlow logs both automatically.

One tap, honoured instantly and permanently. Opt-outs are visible in the dashboard so staff never message them manually either.

₹2,499 a month, one plan, all four modules. WhatsApp message costs are separate via a prepaid wallet at Meta's rates.

Monthly. Leave any time; your patient data exports with you.

Message the founder on WhatsApp — multi-branch pricing is worked out per setup rather than a menu.

An automated WhatsApp message to consented patients whose test is due — 6-month thyroid repeats, annual packages, seasonal offers. Sent in batches with per-campaign ROI reporting.

Yes — one Women's Day package campaign at one pilot lab, spend versus billed revenue from the campaign report. Pilot range is 10–17×. Ask on WhatsApp and we'll walk through the report.

Pilot labs send 1–3 campaigns a month plus operational messages. Deliverability and opt-out rates are on the dashboard, so you see fatigue before patients feel it.