Can ReviewsFlow work without LIMS integration?

Yes. Upload a CSV of your patients and start running campaigns immediately. LIMS integration is available when you're ready for full automation.

How is ReviewsFlow different from a review collection tool?

ReviewsFlow is not a review tool. It's a revenue recovery system. Reviews are one output. The real value is bringing patients back for their next test automatically and showing you exactly how much revenue that recovered.

What happens when a patient gives negative feedback?

They get routed to your team privately, not to Google. Your staff gets an instant alert so they can resolve the issue before it becomes a public review.

Does ReviewsFlow work for clinics, not just pathology labs?

Yes. Dental clinics, radiology centres, gynecology clinics — any setup where patients need periodic visits. The workflow adapts to your specialty and follow-up cadence.

How quickly can a lab go live with ReviewsFlow?

Most labs are live within days. Upload your patient list, configure your feedback template, and the first WhatsApp messages go out the same week.

What is the cost of ReviewsFlow for a single lab?

Starts at ₹3,500 per month per location. No long-term contract. One seasonal campaign typically covers the entire year's cost with proven 17x ROI.

How does ReviewsFlow measure success?

Repeat patient rate, recovered revenue, campaign ROI, NPS trend, and detractor response time. Not review count or engagement metrics — actual revenue recovered.

Is patient data safe with ReviewsFlow?

Yes. Consent-aware workflows designed for DPDP Act compliance. Patient data is never shared. All communication goes through your verified WhatsApp business number.

Features built for pathology revenue recovery

ReviewsFlow combines WhatsApp automation, sentiment intelligence, and AI campaign execution to improve repeat testing and reputation.

Diagnostic workflow triggers

Launch journeys from report-ready, sample collection, and home-visit completion events.

LIMS-first integration
CSV upload fallback
Branch-level workflow control
Reduced manual ops dependency

Structured WhatsApp feedback

Collect patient rating and custom UDF fields such as TAT and service quality.

Custom conditional forms
Feedback linked to patient journey
Multi-language communication
Template-based consistency

Sentiment routing engine

Route promoters to public reviews and detractors to private escalation workflows.

Promoter/passive/detractor logic
Google/Practo/Justdial push
Instant internal escalation
Negative feedback containment

Repeat-test automation

Run retention journeys for HbA1c, lipid, Vitamin D, and preventive package cycles.

24h / 48h / 3d drip sequences
Inactive patient reactivation
Seasonal campaign scheduling
No manual reminder follow-ups

Phase 2 AI campaign layer

Generate campaign copy and execution paths with AI-powered segmentation.

AI campaign builder
Auto-generated creatives and copy
Feedback intelligence clustering
Smart segmentation by history + sentiment

Revenue-focused analytics

Measure what matters: NPS, sentiment mix, campaign ROI, and recovered revenue.

Branch-level dashboard
Campaign-level ROI
Recovered revenue view
Leadership decision signals

Multi-branch and role control

Scale operations across owners, managers, and staff with clear permissions.

Role-based access control
Centralized governance
Branch ownership mapping
Action accountability

Localized communication

Patient communication designed for regional language preferences.

Hindi + English ready
Regional template support
Tone adaptation for local audience
Higher response intent

Compliance-aware execution

Consent-aware workflows and privacy-conscious escalation for healthcare contexts.

Consent-first communication
Private detractor handling
Audit-friendly workflow design
Trust-led patient experience

Why Choose ReviewsFlow?

Category Precision

Purpose-built for pathology labs and diagnostic centers, not generic SMB use cases.

Operational Fit

LIMS-first with CSV fallback so labs can launch without waiting for full integration cycles.

ROI Narrative

Campaigns are evaluated against recovered revenue and repeat behavior, not vanity message counts.

Ready to deploy ReviewsFlow in your diagnostic setup?

Start with Phase 1 automation and scale into Phase 2 AI campaigns.

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